Privacy Policy
Effective Date: 14-04-2026
At Dr. Raja’s Ayurveda Hospital, protecting your privacy and personal information is our top priority. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, book a consultation, or purchase our Ayurvedic products.
1. Information We Collect
To provide you with the best care and fulfill your orders, we collect the following types of information:
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Personal Details: Name, email address, and phone number.
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E-commerce & Shipping Data: Delivery addresses, billing information, and your product purchase history.
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Health & Consultation Data: Information provided during appointment bookings, symptoms described, and chosen treatments.
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Technical Data: IP address, browser type, device information, and “cookies” to improve your browsing and shopping experience.
2. How We Use Your Information
We use your data strictly for professional and operational purposes:
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Order Management: To process, fulfill, and ship your Ayurvedic product orders, and to send you tracking updates.
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Healthcare Services: To schedule, manage, and confirm your medical appointments and provide personalized consultations.
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Customer Support: To handle returns, refunds, and respond to your inquiries.
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Communication: To send invoices, treatment updates, and share health tips or hospital news (only if you have opted in).
3. Data Sharing & Disclosure
We value your trust and do not sell or rent your personal data to third parties. Disclosure only occurs in the following necessary cases:
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Logistics & Delivery Partners: We share your name, phone number, and shipping address with trusted courier services so they can deliver your products.
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Payment Processors: We use Razorpay for processing payments. We/Razorpay do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. For more insight, you may also want to read the terms and conditions of Razorpay at https://razorpay.com.
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Service Providers: We also share necessary data with trusted partners who manage our website hosting and appointment scheduling systems.
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Legal Necessity: If required by law, regulation, or legal process to protect the rights and safety of the hospital or our patients.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access. While we strive to use commercially acceptable means to protect your personal data, please remember that no method of transmission over the internet is 100% secure.
5. Your Rights & Controls
You have the right to:
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Access & Correct: Request a copy of your data or ask us to update an incorrect shipping address or personal detail.
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Data Deletion: Request that we delete your personal information (subject to medical record and financial retention laws).
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Opt-Out: Unsubscribe from marketing emails or WhatsApp updates at any time by clicking the “Unsubscribe” link or contacting us directly.
6. Contact Us For any questions regarding this policy, your orders, or to exercise your data rights, please contact our Grievance Officer at:
Dr. Raja’s Ayurveda Hospital
Email: dr.rajasayurvedics@gmail.com
📞 Phone: +91 9961521444 / +91 7470123456
Address: Opp Essaf Bank, Near Dubai Mall, Trissur Road,
Edappal – Malappuram (Dt)